Privacy Policy
  1. TibiaWin respects the privacy rights of all users and is aware of the importance of protecting stored personal data. Organizational and technical measures have been taken to ensure the security of all personal data that is collected. This privacy policy explains in detail what information is collected and for what purposes it may be processed and used.

  2. TibiaWin may change this privacy policy at any time. All users are required to review this policy at regular intervals to stay informed of any changes.

  3. TibiaWin collects, processes and uses personal data for the conclusion and execution of a service contract (Terms and Conditions) of the user with TibiaWin. Personal data includes inventory data such as e-mail, password and IP address.

  4. TibiaWin collects usage data which is automatically determined and transmitted by web browsers or any other client software whenever TibiaWin's websites (TibiaWin.com or any other of TibiaWin's websites) or one of TibiaWin's other online services are used. . This usage data includes, but is not limited to, IP address, browser version and user access time.

  5. Many websites, including TibiaWin's, use cookies to collect, process and use usage data in order to allow, for example, the management of accounts and personal settings, participation in the discussion forum and the use of other personalized services.

    Cookies are small data files that we can transfer to the user's computer hard drive through the browser program. These cookies allow our systems to recognize your browser and tell us how and when pages on our website are visited, and how many people visit them. Cookies also allow us to recognize the user as an individual when visiting the TibiaWin website in order to allow the personalization of your experience with the website and provide access to the information and functions of your individual account.

    If you do not want your personal website usage information or the personal information you provide us to be stored, most browsers offer an option to disable the cookies feature, which will prevent your browser from accepting new cookies as well (depending on the browser sophistication) to allow you to decide whether to accept each new cookie in a variety of ways. If you do not accept cookies from TibiaWin, you will not be able to login to your account, but you will be able to browse the site normally.

    In some cases, our business partners may use cookies on our website. For example, an advertiser such as Google may place a cookie on your computer to identify which country you reside in and thus display ads in the correct language. TibiaWin has no access or control over these types of cookies.

  6. TibiaWin collects, processes and uses inventory and usage data, to the extent necessary in individual cases, if necessary to reveal and prevent fraudulent behavior or any other form of use of TibiaWin's services that violates legal regulations or the service (Terms and Conditions). In particular, TibiaWin reserves the right to record, process and use information such as the timing and content of conversations and expressions of opinion that take place on its online services if there are complaints, reports or other reliable indications of behavior that violate the legal regulations or the service contract, for example, the serious insult of other users. This regulation extends to all parts of TibiaWin's online service, including, but not limited to, guild channels, private channels, chat channels and private messages.

  7. TibiaWin collects, processes and uses personal data in connection with complaints and requests to its user support, in order to fulfill requests in the most efficient and satisfactory way possible. The data collected for such purposes includes, but is not limited to, the e-mail address, the date of contact and its content. In addition, TibiaWin processes and uses this data to compile anonymous statistical surveys to optimize customer service.

  8. TibiaWin collects, processes and uses personal data for the purpose of carrying out marketing actions, such as sending e-mails that contain general information or promotional content, this is accepted in the account creation process. Each user can opt out of receiving this type of information at any time. This can be done by sending an e-mail to [email protected] or in the marketing e-mail itself by clicking on unsubscribe in the footer, in addition, TibiaWin processes and uses personal data to compile anonymous statistical surveys for the purpose of improving its range of services.

  9. TibiaWin displays usernames to all visitors on all TibiaWin websites, as well as to all users on its online services in connection with certain gaming activities of a user, in order to allow other users to selectively contact this user. This happens, for example, when the user is playing and is chatting on TibiaWin and also on the TibiaWin statistics page.

  10. Insofar as the transfer of data to third parties is not explicitly permitted by law, TibiaWin transmits personal data, to the extent necessary, to law enforcement and supervisory authorities with the aim of preventing dangers to national or public security, as well as for the prosecution of criminal offenses.

    It transfers the e-mail address and other data to the extent necessary in individual cases, other personal data of users to partner companies, for example, for the purpose of processing payment transactions or to provide other services within the scope of the user service in accordance with the TibiaWin.

    Third parties may be located in countries outside Brazil, but they are obliged to protect personal data in the same way as TibiaWin.

    TibiaWin will not, in addition to the aforementioned cases, pass personal data to third parties, and only TibiaWin employees will have access to personal data to fulfill the tasks specified above.

  11. At our discretion, we may include or offer third-party products or services on our website. These third party sites have separate and independent privacy policies. So we have no responsibility for the content and activities of these sites. However, we seek to protect the integrity of our site and welcome any information about these sites.

  12. TibiaWin has the right to keep the data stored for 5 (five) years in order to defend itself against any lawsuit.

    If the user wants to make a request about deleting their data on TibiaWin, send an e-mail to [email protected]. If the user revokes his declaration of consent for the processing of his personal data, the TibiaWin account will be permanently banned and the TibiaWin services will no longer be available through that account.

  13. Users who have questions about this privacy policy or the processing of their personal data can also contact TibiaWin's data protection director at [email protected].

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